Mission and Values

WHAT WE DO

Debt Collection

Skip-trace, locate, negotiate, persuade, and set repayment plan

Debt Mediation

We act as neutral mediators, facilitating amicable negotiations between creditors and debtors to achieve peaceful settlements.

Custom Debt Recovery Plans

We design personalized repayment strategies that are fair, efficient, and affordable, ensuring optimal recovery without causing financial strain on debtors.

Legal Action as a Last Resort

If peaceful negotiations don’t yield results, our experienced Judicial Officers take the lead, guiding the debt recovery process through legal channels to achieve a final settlement.

Comprehensive Debt Management

Whether it’s an overdue payment or a complex debt issue, we provide complete support throughout the recovery process, ensuring your interests are protected and your debts are efficiently managed

Clear Non-performing debts from Credit Reference Bureau

Our Mission

At QRA,
our mission is to deliver ethical, effective, and efficient debt collection services that protect
our clients’ interests while treating every debtor with fairness and dignity.
We are committed to: Maximizing Recoveries: Through smart strategies, persistence, and professionalism.
 Respecting Relationships: Preserving the reputation of our clients by handling every
case with care and integrity.
 Empowering Financial Responsibility: Helping individuals and businesses resolve
their debts and rebuild their financial futures.
 Innovating Continuously: Using modern technology and data-driven insights to
achieve faster, more sustainable results.
 Leading with Ethics: Setting the standard for responsible debt recovery across East
Africa.
Every action we take is guided by our core values:
Integrity, Respect, Excellence, and Resilience.
At QRA we don’t just collect debts — we restore trust and create pathways to financial
stabi

Our Core Values

  1. Integrity

We act honestly and transparently in all our dealings — with clients, debtors, partners, and

the community.

  1. Respect

We treat every person with dignity, regardless of their financial situation, fostering trust and

goodwill.

  1. Excellence

We are committed to delivering outstanding results through smart strategies, innovation, and

continuous improvement.

  1. Accountability

We take full responsibility for our actions and outcomes, always standing by our

commitments.

  1. Empathy

We listen, understand, and approach every case with sensitivity — knowing that behind every

debt is a real story.

  1. Resilience

We persist through challenges, adapting and thriving even in complex and changing

environments.

  1. Innovation

We embrace modern technologies and creative solutions to improve efficiency, transparency,

and results.

  1. Partnership

We view our clients as long-term partners — their success is our success.